Why I Built tahc: A Personal Story

The Tool I Trusted Let Me Down

For years, I relied on Drift to power conversations for FlowVella — our customers, our users, our team. It was the center of how we communicated. I believed in what Drift promised: real, human conversation at scale.

Then everything changed.

The founders left. Drift was sold to SalesLoft. The momentum vanished. The product stopped evolving. Then came a security breach, handled poorly — trust gone. Soon after, the mobile app broke. Notifications failed. Conversations disappeared.

The tool I trusted to connect people started letting them down.

So I decided to build something better.

Not Another Chatbot

I didn't want to build another chatbot. The world has enough of those — scripted, robotic, frustrating. I wanted to build what Drift should have become: AI-first, mobile-first, and human-in-the-loop.

The vision was simple:

• AI handles the routine — answering FAQs, pulling context, resolving simple questions instantly
• Humans step in when it matters — for judgment, nuance, trust, and the moments that require a real person
• Mobile-first — because I was tired of being tied to a desktop to respond to customers

Building with a Lean, Focused Team

tahc isn't backed by venture capital. There's no marketing department. No bloated roadmap driven by investor expectations.

It's being built deliberately:

• By someone with 30 years of experience shipping web and mobile software
• With a small circle of trusted collaborators
• Using modern AI tools — not as replacements, but as force multipliers

This approach means tahc can stay focused on what matters: building software that actually helps people have better conversations. No feature bloat. No enterprise complexity. Just the tools you need to talk to your customers.

What Makes tahc Different

AI-First, Not AI-Only

tahc's AI learns from your website and docs automatically. No manual training. Drop in a URL and you have an AI agent that knows your business. But unlike pure chatbots, humans are part of the system by design — not as a fallback when the bot fails.

Mobile-First

The iPhone app isn't an afterthought. I built it because I needed it. Respond to customers from anywhere. Get push notifications. Never miss a conversation. This was one of the first things that broke with Drift, and one of the first things I fixed with tahc.

Email Continuity

Customers can start in chat, continue via email, and everything stays connected. No broken threads. No lost context. They get notified when you respond, they reply from their inbox, and it all flows back into the same conversation.

Simple to Set Up

Drop in a URL. Add a script. You're live. No enterprise sales calls. No implementation projects. No waiting weeks to get started. If you can copy and paste, you can set up tahc.

Why This Matters

Chat was supposed to bring us closer to customers. Somewhere along the way, the tools got bloated, the companies got acquired, and the products stopped serving the people who used them.

tahc exists because conversations matter. Because automation without oversight breaks trust. Because real conversations don't follow scripts.

I'm not trying to copy what came before. I'm building what should exist next.

Just Getting Started

tahc is still early. It's being built in public, shaped by real usage, refined through real conversations — one interaction at a time.

If you believe customer conversations deserve better than broken bots and abandoned products, you're in the right place.