Documentation

iOS App

Set up and use the tahc iPhone app for mobile support.

The tahc iOS app puts customer support in your pocket.

Requirements

  • iPhone with iOS 18.0 or later
  • tahc account with active subscription
  • Internet connection

Installation

Download from App Store

Open this link on your iPhone: tahc on the App Store

Install the app

Tap Get to download the tahc app.

Open and sign in

Enter your tahc email and password.

Signing In

Email and Password

  1. Open the tahc app
  2. Enter your email
  3. Enter your password
  4. Tap Sign In

Biometric Login

After first login:

  • Enable Face ID or Touch ID
  • Quick access on future opens
  • Configure in app settings

App Overview

Home Screen

Shows at a glance:

  • Unread conversations count
  • Today's stats
  • Recent activity
  • Quick access buttons

Conversations Tab

View all conversations:

  • Filter by status
  • Search by customer
  • Tap to open

Notifications Tab

See all alerts:

  • Escalation notices
  • Assignment notifications
  • Team mentions

Profile Tab

Manage your account:

  • Status (online/away/offline)
  • Notification settings
  • Sign out

Responding to Conversations

Opening a Conversation

  1. Tap Conversations
  2. Select a conversation
  3. View full history

Sending a Message

  1. Tap the message field
  2. Type your response
  3. Tap Send

Using AI Suggestions

AI Copilot works on mobile:

  1. View suggested responses
  2. Tap to insert
  3. Edit if needed
  4. Send

Quick Actions

From conversation view:

  • Close — Mark as resolved
  • Assign — Route to team member
  • Notes — Add internal notes

Managing Status

Setting Your Status

Go to Profile

Tap the Profile tab.

Tap status

See current status at top.

Select new status

Choose: Online, Away, Busy, Offline.

Status Auto-Updates

  • App in background → Away
  • App closed → Offline (optional)
  • Configure in settings

Notifications

Enabling Notifications

First time:

  1. App asks permission
  2. Tap Allow
  3. Notifications enabled

Later:

  1. iPhone Settings
  2. Find tahc
  3. Toggle notifications

Notification Types

TypeWhen
EscalationCustomer needs human help
AssignmentConversation assigned to you
New messageCustomer sends message
MentionTeam member mentions you

Do Not Disturb

Respect system DND:

  • Notifications silenced during DND
  • Catch up when available
  • Configure exceptions if needed

Offline Usage

What Works Offline

  • View cached conversations
  • Draft responses (sent when online)
  • Read conversation history

What Needs Connection

  • Sending messages
  • Real-time updates
  • Loading new conversations

Tips for Mobile Support

Quick Responses

  • Use canned responses
  • Accept AI suggestions
  • Keep responses concise

Triage Effectively

  • Handle urgent first
  • Assign complex issues
  • Close simple ones quickly

Battery and Data

  • App is optimized for efficiency
  • Uses minimal data
  • Notifications are lightweight

Troubleshooting

Can't Sign In

  1. Check email and password
  2. Reset password if needed
  3. Check internet connection
  4. Update the app

Notifications Not Working

  1. Check iPhone notification settings
  2. Verify in-app notification settings
  3. Check Do Not Disturb
  4. Force quit and reopen app

App Crashes

  1. Update to latest version
  2. Restart your iPhone
  3. Reinstall the app
  4. Contact support

Messages Not Sending

  1. Check internet connection
  2. Try again
  3. Check if conversation is closed
  4. Force quit and reopen

Next Steps

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